...Orders It To Pay Refunds Within Seven Days
The Nigeria Civil Aviation Authority NCAA has sanctioned Kenyan Airways over consumer protection related infractions, specifically over over the cases of Gloria Omisore and two other passengers.
The sanction among others, mandated the Keyan Airways to in line with the NCAA Regulations 2023, within seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.
The letter of sanction tagged "Letter of Sanction Conveyed to Kenyan Airways" dated May 7, 2025, made available to journalists on Friday and signed by the Director, Public Affairs and Consumer Protection, Michael Achimugu said the penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority's request, failure to process refund and compensation, and lost baggage.
It reads in parts; "Today,, the NCAA has sent a letter of sanction to the operator, Kenya Airways, over the cases of Gloria Omisore and two other passengers. The penalties are for consumer protection-related infractions including right to care, failure to provide full disclosure of terms of carriage, failure to respond to the Authority's request, failure to process refund and compensation, and lost baggage.
"In addition to the fine in line with the NCAA Regulations 2023, the airline has seven days to pay the refunds and compensation of 1000 special drawing rights to the affected passengers.
"Failure to comply with the letter will attract stiffer penalties for the airline."