By Stella Odueme
The Abuja Electricity Distribution Plc (AEDC) has launched its MyPower Mobile and Web Apps to provide customers with faster, easier and more convenient access to electricity services.
The launch, announced on Wednesday, is part of activities marking Customer Service Week and forms part of the company’s ongoing digital transformation and efforts to improve customer experience.
Speaking at the launch, AEDC Managing Director/Chief Executive Officer, Engr. Chijioke Z. Okwuokenye, said the initiative was part of the company’s broader strategy to build a more customer-focused and digitally enabled organisation.
Okwuokenye said AEDC was committed to evolving its services in line with changing customer needs and expectations.
He said the MyPower platforms would give customers greater control over how they interact with the company and access its services.
Also speaking, AEDC Chief Operating Officer, Engr. Blessing Ogbe, FNSE, said the initiative reflected the company’s commitment to continuously improving the customer journey.
Ogbe said customer feedback would continue to guide the company’s processes, service channels and innovations.
According to the Head, Marketing and Corporate Communications of AEDC, Omede Odekina, in a statement, the company said customers could choose between the MyPower Mobile App and the MyPower Web App, depending on their preferred mode of access.
The MyPower Mobile App is available for download on the Google Play Store and Apple App Store, while the web version can be accessed through crm.abujaelectricity.com. AEDC said the platforms would continue to be upgraded with additional capabilities aimed at providing customers with more convenient ways to access and manage their electricity services.
The company distributes electricity across the Federal Capital Territory, Kogi, Niger and Nasarawa states.
The new platforms provide customers with a range of services through mobile devices and web browsers, including the purchase of electricity tokens, payment of bills, reporting of power outages and other service-related issues, as well as lodging and tracking of complaints.
Customers can also use the platforms to monitor energy consumption, access bills and payment receipts, manage multiple accounts and meters, and update their personal information.
A key feature of the new platforms is the staff verification facility, which allows customers to confirm the identity of AEDC personnel before granting them access to their premises.